Order Cancellation

You can cancel your order within 24 hours of placing it. To request a cancellation, please email us at info@moonflowr.com with your order details.

After 24 hours, the order will be processed, and cancellations will no longer be possible.

Refunds

Refunds are applicable only in the case of defective or damaged products. If you receive a faulty item, please contact us within 7 days of delivery at info@moonflowr.com with your order number and photos of the product.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 7-10 business days.

Returns and Exchanges

We do not accept returns unless the product is defective or damaged.

Exchanges are available if there is a sizing issue with your purchase. You can also exchange one product for another of equal value. [Size Chart]

Please ensure you check the sizing chart and product details before making a purchase to avoid any inconvenience.

For any further queries or assistance, please reach out to our customer service team at info@moonflowr.com.