GENERAL TERMS OF USE

This document/agreement/understanding is a computer-generated electronic record
published in terms of Rule 3 of the Information Technology (Intermediary
Guidelines and Digital Media Ethics Code) Rules, 2021 (amended from time to
time) read with Information Technology Act, 2000 (amended from time to time)
and does not require any physical or digital signatures.

Whereas
the Merchant intends to avail online as well as offline payment aggregation
& settlement (“Services”), the Merchant understands
that online Services will be provided by Razorpay Software Private Limited
(“Razorpay”), whereas offline Services will be provided by Ezetap Mobile
Solutions Private Limited (Razorpay POS), an Affiliate company of Razorpay. The
Merchant understands that the
provision of Online Services by Razorpay will be governed by General Terms of
Use along with Part A (Specific Terms of Use - Razorpay) enumerated below,
whereas the provision of Offline Services by Razorpay POS will be governed by
General Terms of Use along with Part B (Specific Terms of Use - Razorpay POS)
enumerated below. For the avoidance of doubt, the reference to Razorpay under
General Terms of Use shall include Razorpay POS as well.

These
terms including annexures and links herein, apply to your use ofwww.razorpay.com,
any other linked pages, API keys, features, content or application services
(including but without limitation to any mobile application, mobile site
services) (“Website”) owned and
operated by Razorpay Software Private Limited (‘'Razorpay''), a company incorporated under the provisions of the
Companies Act, 1956
and having its registered office at 1st Floor, SJR Cyber, 22 Laskar Hosur Road,
Adugodi Bangalore Bangalore KA IN 560030.“We”, “Us”, “Our”- shall refer to
Razorpay.“You”, “Yours”, “Yourself”,
“Merchant”- refers to any non-registered individual or corporate body,
registered user of Razorpay including but not limited to Razorpay merchants. “Applicable Laws” shall mean (i) any
law, statute, rule, regulation, order, circular, decree, directive, judgment,
decision or other similar mandate of any applicable central, national, state or local governmental/regulatory Authority
having competent jurisdiction and force of law over, or applicable to You, us or the subject matter in question, as
may be amended from time to time, and (ii) shall without limitation include any
notification, circular, directive or other similar instruction issued by the
‘Financial Sector Regulators' including but not limited to the Reserve Bank of
India (RBI) and/or rules, regulations, roles, responsibilities and processes as
defined by NPCI on their websitewww.npci.org.in.

Before
You may use the Website, You must read all of these General Terms of Useand
theSpecific Terms of Use(defined below) (hereinafter together
referred to as the “Terms”) and thePrivacy
Policyprovided on the Website. By using Razorpay and its affiliates'
products, software, services, and the Website or by availing any products
offered by Razorpay's partner institutions/lending partners, banks, financial
institutions, NPCI, and technology service providers, card payment networks, (“Facility Providers”) or third parties
(“Services”), You understand and
agree that Razorpay will treat Your use of the Services as acceptance of these
Terms from such point of usage. You agree that Razorpay reserves the right to
update the Services from time to time.

You
acknowledge and agree that all references to “Razorpay” shall mean the Razorpay
affiliate for the Specific Terms of Use. You
further agree that any claims relating to or arising from the Specific
Terms of Use shall be brought solely against such Razorpay affiliates providing Services.
Razorpay shall have no liability
in respect of the same. You may not use the Services if You do not accept the Terms. If You do not agree to be bound
by these Terms and thePrivacy Policy, You may not use the Website in
any way. It is strongly recommended for You to return to this page periodically
to review the most current version of the Terms in force. Razorpay reserves the
right at any time, at its sole discretion, to change or otherwise modify the Terms without prior notice, and Your continued
access or use of the Website signifies Your
assent/ratification of the updated or modified Terms. If You object to these
Terms or any subsequent modifications to these Terms in any way, Your only
recourse is to immediately terminate use of the Website. We may require You to agree to additional terms (if any) in
connection with specific services that You may avail from time to time. The
Services provided by Razorpay through the Website are available and are
appropriate only for use in India.

secure
credentials and Razorpay shall not be liable for any such change or action
performed by using Your secure credentials on the Website.

not
limited to any personal data or sensitive personal data as defined under
Applicable Laws) or to authorize Razorpay to derive Your data/information from
any source or public registry, as may be necessary to complete Your profile or
Your application on the Website, conduct due diligence on You, undertake KYC
checks by itself or any other third party and/or to provide You Services
through this Website. Razorpay shall adhere to best industry practices
including information security, data protection and privacy law while
processing such applications. However, Razorpay shall not be liable to You
against any liability or claims which may arise out of such transactions as any
such PI is being collected, used, processed and shared with Your explicit
consent.

(10) days from the date of the invoice. Razorpay shall use good faith efforts to reconcile
any reasonably disputed amounts.

By using the Website,
You hereby consent to the use of Your information as we have outlined in ourPrivacy Policy.

This
Website may provide links to other websites or resources. Since Razorpay has no
control over such third-party websites and resources, You acknowledge and agree
that Razorpay is not responsible for the availability of such external sites or
resources, and does not endorse and is not responsible or liable for any
content, advertising, products or other materials on or available from such
sites or resources. You further acknowledge and agree that Razorpay shall not
be responsible or liable, directly or indirectly, for any damage or loss caused
or alleged to be caused by or in connection with use of or reliance on any such
content, goods or services available on or through any such site or resource.
Your interaction with any third party accessed through the Website is at Your
own risk, and Razorpay will have no liability with respect to the acts,
omissions, errors, representations, warranties, breaches or negligence of any
such third parties or for any personal injuries, death, property damage, or
other damages or expenses resulting from Your interactions with the third parties.

This
Website also offers You access to information primarily about certain financial
products/services including, but not restricted, to loan facility, credit cards
facility, investment services such as current accounts offered by our lending
partners. The terms of use and conditions can be accessedhere.

Razorpay
warrants that the Service(s) shall be provided materially in accordance with
the services documentation available on the Website. Razorpay warrants that the
Service(s) will perform in all material respects in accordance with these
Terms. To the maximum extent permitted by Applicable Laws and except as stated
in these Terms, the Services are provided on an “as is” basis. You acknowledge
that Razorpay does not warrant that the Service(s)s will be uninterrupted or
error free or fit for Your specific business purposes.

(a)
any injury, death, loss, claim, act of God, accident, delay, or any direct,
special, exemplary, punitive, indirect, incidental or consequential damages
of any kind (including without
limitation lost profits
or lost savings), whether based in contract,
tort, strict liability or
otherwise, that arise out of or is in any way connected with (i) any failure or
delay (including without limitation the use of or inability to use any
component of the Website), or (ii) any use of the Website or content, or (iii) the
performance or non-performance by Us
or any Facility Provider, even if we have been advised of the possibility of
damages to such parties or any other party, or (iv) any damages to or viruses
that may infect Your computer equipment or other property as the result of Your
access to the Website or Your downloading of any content from the Website.
The Website may provide links to other third-party websites.
However, since Razorpay has no control over such
third-party websites, You acknowledge and agree that Razorpay is not
responsible for the availability of such third-party websites and does not
endorse and is not responsible or liable for any content, advertising, products
or other materials on or available from such third-party websites. You further
acknowledge and agree that Razorpay shall not be responsible or liable,
directly or indirectly, for any damage or loss caused or alleged to be caused
by or in connection with use of or reliance on any such content, goods or
services available on or through any such third-party websites. Such
third-party websites may have separate terms and conditions and privacy policy,
and which are independent of Razorpay and therefore, we advise You to read the
terms of use and conditions available

on such websites before You access any such third- party website.

You
agree to indemnify and hold Razorpay (and its officers, affiliates, group
company, directors, agents and employees) harmless from any and against all
claims, whether or not brought by third parties, causes of action, demands,
recoveries, losses, damages, fines, penalties
or other costs or expenses of any kind or nature, including reasonable
attorneys' fees, or arising out of or related to Your breach of these Terms,
Your violation of any Applicable Laws or the rights of a third party, or Your
use of the Website or any disputes between You and any third party.

Any
failure or delay by Razorpay to enforce or exercise any provision of these
Terms, or any related right, shall not constitute a waiver by Razorpay of that provision or right.
The exercise of one or more of Razorpay's rights hereunder shall not be a
waiver of, or preclude the exercise of, any rights or remedies available to
Razorpay under these Terms or in law or at equity. Any waiver of any provision
shall only be effective if made in writing and executed by a duly authorized
officer of Razorpay.

If
performance of Services/Website by Razorpay is prevented, restricted, delayed
or interfered with by reason of labour disputes, strikes, acts of God,
epidemic, pandemic, floods, lightning, severe weather, shortages of materials,
rationing, inducement of any virus, malware, trojan or other disruptive
mechanisms, any event of hacking or illegal usage of the Website, utility or
communication failures, earthquakes, war, revolution, acts of terrorism, civil
commotion, acts of public enemies, blockade, embargo or any law, order,
proclamation, regulation, ordinance, demand or requirement having legal effect
of any government, regulatory or any judicial authority or representative of any such government, or any other act
whatsoever, whether similar or dissimilar to those referred to in this clause,
which are beyond the reasonable control of Razorpay, then Razorpay shall be
excused and discharged from such performance to the extent of and during the
period of such force majeure event, and such non-performance shall, in no
manner whosoever, amount to a breach by Razorpay of its obligations herein or
incur any legal liability on Razorpay.

You
agree to comply with all applicable anti-bribery and anti-corruption laws which
prohibit officials, representatives, agents or any other person associated with or acting on behalf of You from
giving, offering, promising to offer, receiving/ accepting or acting in any
other manner so as to induce a payment, gift, hospitality or anything else of
value (either directly or indirectly) whether from within the country or from
abroad to government officials, public servants, regulatory bodies, judicial
authorities, persons in positions of authority, elected or contesting electoral
candidates, political parties or office bearers thereof or any other third
party or person in order to obtain an improper commercial/ business advantage
of any kind. Government officials include any government employee, candidate
for public office, an employee of government- owned or government–controlled
companies, public international organisations and political parties. You also
agree not to give, offer, pay, promise or authorise to give or pay, directly,
indirectly or through any other person, of anything of value to anybody for the
purpose of inducing or rewarding any favourable action or influencing any
decision in Your favour.

(ii)
represent that You have any rights to offer any products or services offered by
Razorpay or the Facility Provider; and (iii) make any representations to Your
customer or any third party or give any warranties which may require Razorpay
or Facility Provider to undertake to or be liable for, whether directly or
indirectly, any obligation and/or responsibility to customer or any third
party. (d) Razorpay reserves the
right to make changes to the Website, related policies and agreements, these
Terms and the Privacy Policy at any time as it deems fit and proper, including
but not limited to comply with changes in law or regulation, correct
inaccuracies, omissions, errors or ambiguities, reflect changes in the process
flow, scope and nature of the Services and ancillary services, company
reorganization, market practice or customer requirements. Upon any change, Your
continued use of the Services and ancillary services constitutes acceptance of
the changes and an agreement to be bound by Terms, as amended. If You do not
agree to the changes, You may please discontinue Your use of the Services.

Some
of the Services may be supported by advertising revenue and may display
advertisements and promotional material. These advertisements may be targeted
to the content of information stored on the Services, queries made through the
Services or other information. The manner, mode and extent of advertising by
Razorpay are subject to change without any specific notice to You. In
consideration for Razorpay granting You access to and use of the Services, You
agree that Razorpay may place such advertisements on the Services through
Website, print media, electronic media, and social media advertising platforms
etc.

including OEM or bundled
software;

The above list
is subject to additions / changes by Razorpay, based on instructions received
from Facility Providers, without any prior intimation to You.

PART A - Specific
Terms of Use (Razorpay - Online Payment
Aggregation Services)

You
agree that the fees shall be charged according to the manner, rates and
frequency determined by Razorpay. Razorpay reserves the right to update the
amount of the Fees including for Services for which no charge has been levied
previously in accordance with this clause. You agree that You shall be liable
to pay any additional fees as determined by Razorpay in the event:

You
agree that Your use of any Service or a value-added service shall be construed
as a consent to any additional fees which may be levied by Razorpay on such
additional Service or value-added service.

to
internal decisions or regulatory mandates, it is not feasible or suitable to
settle the funds held in the Razorpay's escrow/nodal account to you, Razorpay
reserves the right to withhold such settlement & after giving prior notice
to you, shall refund the said amount back to the source account from which it
was received.

b)
credit to You. For the avoidance of doubt, Razorpay shall be entitled to deduct
the Chargeback Amount upon receiving a Chargeback claim. You shall be entitled
to furnish to Razorpay documents and information (“Chargeback Documents”) pertaining to the Transaction associated
with the Chargeback Request in order to substantiate (i) the completion of the
aforesaid Transaction; and /or; (ii) delivery of goods / services sought by the
customer pursuant to the said Transaction. You shall furnish the Chargeback Documents within three (3) calendar days (or such
other period specified by the Facility Provider) of receiving notification of
the Chargeback Request.

the
customer's Payment Instrument (“ Fraudulent Transaction ”), then in addition to
its rights under Clause 16 of the General Terms of Use, Razorpay shall be
entitled to suspend settlements to You during the pendency of inquiries,
investigations and resolution thereof by the Facility Providers.

Payment
Instrument credentials. On demand, You shall provide a written confirmation, in
a form and manner acceptable to Razorpay and Facility Providers, certifying
compliance to this aspect.

7.1 (Optimizer)

For the purpose of these services,
unless the context otherwise requires:

7.2. (Value Added Services)

/
services, (ii) that You have sought independent legal advice prior to using the
Customisable Templates, (iii) that You absolve Razorpay of any liability
arising from the use of the Customisable Templates, (iv) that You have read and
modified the Customisable Templates as necessary before publishing on Your
website / web app / mobile site / mobile app. Notwithstanding anything to the
contrary in these Terms, Razorpay expressly disclaims all liability in respect
of any actions taken or not taken based on any or all of the Customisable
Templates. Razorpay does not necessarily endorse and is not responsible for any
third-party content that may be accessed through the Customisable Templates.

You
agree that the following terms shall only apply in case You hold a Special
Non-Resident Rupee Account (“SNRR
Account”) pursuant to the RBI ‘Master Direction - Deposits and Accounts'
dated January 1, 2016 and Circular on ‘Non-resident Rupee Accounts – Review of
Policy' dated November 22, 2019 detailed hereinbelow:

These terms shall only apply if You are a gaming merchant identified
specifically in this Specific Terms for the gaming merchants.

Merchant Services
in Nagaland and Sikkim.

Form of Undertaking for gaming merchants

LETTER OF UNDERTAKING

(On merchant's letter head)
Date:

To,

Razorpay Software Private Limited, SJR Cyber, 1st Floor,

22
Laskar-Hosur Road, Adugodi, Bangalore - 560030

Subject: Undertaking to comply, stay fully compliant from time to time,
with applicable laws, including but not limited to, gaming laws, rules,
regulations, among others.

Sir/Madam,

M/s. <please
add merchant's name> (‘Merchant', “We”) represent and warrant to Razorpay
Software Private Limited and its affiliates (‘Razorpay')that:

Yours sincerely,

For (Merchant's name)

Name of the Authorised Signatory
Designation of the Authorised Signatory

necessary
API protocols to transmit customer information to the sponsor banks in order to
facilitate the process of customer verification and authentication of customer
and bank account details by the Destination Bank, following which the NPCI
shall confirm the E- mandate Registration request.

over the General Terms of Use. To the maximum extent feasible, they shall be construed harmoniously.

The
Razorpay partner program is a referral program through which You can refer the
Razorpay services to Your clients or customers and get rewarded. You may become
a partner by agreeing to the detailedPartner
Terms of Use and Conditionsand signing up as a partner.

Magic
checkout is the checkout technology platform developed by Razorpay for Your
customers registered with Razorpay which inter- alia enables the customer to
seamlessly save and use their shipping and billing details for placing orders
with You (“Magic Checkout Services”).
You can avail Magic Checkout Services as per terms specified below:

PART B - Specific Terms of Use (Razorpay POS - Offline
POS Devices & Payment
Aggregation Services)

Razorpay
POS, and Merchant shall forthwith (not less than 3 days) surrender the Device
to Razorpay POS in the event of termination of this arrangement for any reason
whatsoever. During the tenure of this arrangement and thereafter Merchant shall
not claim any right, title, interest
or lien over the Device.

PRIVACY

YOUR PRIVACY
IS EXTREMELY IMPORTANT
TO US. UPON ACCEPTANCE OF THESE TERMS OF USE YOU CONFIRM
THAT YOU HAVE READ, UNDERSTOOD AND UNEQUIVOCALLY ACCEPTED
OUR POLICIES, INCLUDING
THE PROVISIONS OF OURPRIVACY POLICY.

You
may address any complaints or discrepancies in relation to the processing
(including storing and using) of Your Personal Information (including Sensitive
Personal Information) to:

DPO

MR. SHASHANK KARINCHETI

RAZORPAY SOFTWARE PRIVATE LIMITED

ADDRESS: NO. 22, 1ST FLOOR, SJR CYBER, LASKAR-HOSUR ROAD, ADUGODI, BANGALORE- 560030

E-MAIL:dpo@razorpay.com

GRIEVANCES PORTAL:https://razorpay.com/grievances/

COMPLAINTS AND GRIEVANCE REDRESSAL

ANY COMPLAINTS OR CONCERNS WITH REGARDS TO CONTENT OF THIS WEBSITE
OR COMMENT OR BREACH OF THESE TERMS
OF USE OR ANY INTELLECTUAL PROPERTY OF ANY USER, INSTANCES OF CUSTOMER
GRIEVANCES, REGULATORY QUERIES AND CLARIFICATIONS SHALL BE INFORMED/COMMUNICATED TO THE NODAL OFFICER AT THE COORDINATES MENTIONED BELOW IN WRITING
OR BY WAY OF RAISING A GRIEVANCE TICKET THROUGH THE HYPERLINK MENTIONED BELOW:

NODAL OFFICER

MR. VIJAY THAKRAL - SENIOR DIRECTOR
- COMPLIANCE RAZORPAY SOFTWARE PRIVATE LIMITED

ADDRESS: NO. 22, 1ST FLOOR, SJR
CYBER, LASKAR-HOSUR ROAD, ADUGODI, BANGALORE- 560030

E-MAIL:nodal-officer@razorpay.com

GRIEVANCES PORTAL:https://razorpay.com/grievances/

These Terms of use were last updated on 19th day of March 2024.

Acceptance Details

Owner Id

OfwEGb5Hl9yKUi

Owner Name

Moon Flowr

IP Address

10.26.126.161

Date Of Acceptance

2024-08-23 00:02:36 IST

Signatory Name

SHRUTI KACHHAWAHA

Contact Number

+919571068987

PART A - SpecificTerms of Use (Razorpay - Online PaymentAggregation Services)

Form of Undertaking for gaming merchants

PART B - Specific Terms of Use (Razorpay POS - OfflinePOS Devices & PaymentAggregation Services)

PART A - Specific
Terms of Use (Razorpay - Online Payment
Aggregation Services)

PART B - Specific Terms of Use (Razorpay POS - Offline
POS Devices & Payment
Aggregation Services)